Privacy Policy
Effective date: August 4, 2026 Last updated: August 4, 2026
America Custom Boxes ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit americacustomboxes.com or place an order, how we use and protect it, and the choices and rights you have over your data.
Information We Collect
We collect only what we need to quote your project, fulfill your order, and improve our service.
Information you give us
- Contact details — name, business name, email, phone, and shipping/billing address
- Order details — product specifications, quantities, and uploaded artwork
- Communications — messages you send by form, email, phone, or WhatsApp
Information we collect automatically
- Device and browser type, IP address, and general location
- Pages visited, referring links, and time on site
- Cookie and analytics identifiers (see Section 2)
Information from third parties
We may receive limited information from payment processors, shipping carriers, and analytics or advertising providers that help us operate the site and complete your order.
Cookies & Similar Technologies
Cookies are small files stored on your device. We use them to keep the site working, remember preferences, and understand how visitors use our pages.
| Cookie Type | Purpose |
|---|---|
| Essential | Core site functions, security, and the quote form |
| Preference | Remembering choices like language or region |
| Analytics | Understanding traffic and improving pages |
| Marketing | Measuring campaigns and showing relevant ads |
You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the site function.
Analytics
- We use analytics tools (such as Google Analytics) to understand site usage in aggregate — popular pages, traffic sources, and where we can improve. These tools may set their own cookies under their own privacy policies.
Forms & Quote Requests
When you submit a contact or quote form, we use the details and any files you provide to prepare your quote, design your artwork, and follow up about your project. We don’t sell this information.
Payment Information
Payments are processed through PayPal, a trusted, PCI-DSS-compliant provider. You can pay with your PayPal balance, a linked bank account, or any major credit or debit card. Our payment handling includes:
- Bank-level SSL encryption on all transactions
- Zero storage of sensitive payment or card data on our servers
- Advanced real-time fraud detection and prevention
- Full buyer protection through PayPal
- 100% PCI-DSS compliant processing
Marketing Emails
If you opt in, we may send occasional updates, offers, and packaging tips. Every marketing email includes an unsubscribe link. Opting out of marketing does not affect transactional messages about an active order.
Third-Party Services
We share information only with service providers that help us run the business, and only as needed. These include:
- Payment processors (to complete transactions)
- Shipping carriers (to deliver orders)
- Analytics and advertising platforms (to measure and improve performance)
- IT, hosting, and communication providers (to operate the site and support you)
How We Protect Your Data
- SSL/TLS encryption on data transmitted through the site
- PCI-DSS-compliant payment processing with no card storage on our servers
- Access controls limiting who can view personal information
- Ongoing monitoring and reasonable safeguards against unauthorized access
No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your information safe.
Children’s Privacy
Our site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us data, contact us and we will delete it.
Your Privacy Rights
Depending on where you live, you may have some or all of these rights over your personal information:
- Access — request a copy of the data we hold about you
- Correction — ask us to fix inaccurate information
- Deletion — ask us to delete your data, subject to legal exceptions
- Opt-out — opt out of the "sale" or "sharing" of personal information
- Portability — receive your data in a portable format
- Non-discrimination — exercise these rights without penalty
To make a request, email sales@americacustomboxes.com. We will verify your identity and respond within the timeframe required by law.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, the CCPA (as amended by the CPRA) gives you the right to know what personal information we collect, to request access or deletion, to correct inaccurate data, and to opt out of the sale or sharing of personal information. We honor recognized opt-out signals, including the Global Privacy Control (GPC), where required. We do not sell personal information for money, and we will not discriminate against you for exercising your rights.
International Visitors (GDPR/UK GDPR)
If you access our site from the EEA, the UK, or another region with data-protection laws, you may have additional rights, including the right to object to or restrict processing and to lodge a complaint with your local supervisory authority. Where we process your data, we rely on lawful bases such as consent, contract, or legitimate interests. If we operate from Canada, PIPEDA may also apply.
Data Retention
We keep personal information only as long as needed for the purposes described here — fulfilling orders, meeting legal and accounting obligations, resolving disputes, and enforcing agreements. When it’s no longer needed, we delete or anonymize it.
Changes to This Policy
We may update this policy as our practices or the law change. We’ll post the revised version here with a new "Last updated" date. Significant changes may be communicated more directly.
Contact Us
Privacy Questions?
America Custom Boxes
Email: sales@americacustomboxes.com
Phone: +1 289-203-2677
Address: United States