Shipping Policy
Effective date: August 4, 2026
We ship custom packaging free to all US states. This policy explains how your order moves from approval to your door — production times, delivery estimates, tracking, and what happens in the rare case of a delay, loss, or damage.
Order Processing
Your order enters production once two things are done: your design is approved and your payment is confirmed. Quick approvals keep your timeline on track.
- Design approved in writing (digital proof sign-off)
- Payment confirmed via our secure PayPal checkout
- Final specs — size, material, quantity, finish — locked in
Production Timeline
Standard production turnaround is 10–12 business days after approval. Larger or more complex orders may need a little longer to protect quality. We confirm your exact schedule when your order is placed, and expedited options are available.
| Order Type | Typical Production Time |
|---|---|
| Standard custom boxes | 10–12 business days |
| Complex finishes / high volume | 12–14 business days |
| Rush orders (on request) | Expedited — confirmed case by case |
Production time is separate from shipping transit time. Your total delivery estimate is production plus carrier transit.
Shipping Methods
- Standard shipping: free to all US states
- Expedited shipping: available on request for urgent deadlines
- Tracking: provided on every order
Estimated Delivery Times
Once your order ships, typical ground transit within the continental US is a few business days, depending on distance. Remote areas may take longer. We’ll give you a realistic delivery window at the order stage.
Total delivery = production + transit
Example: a 10–12 business-day production run plus 2–5 business days of transit means most orders arrive within roughly 2–3 weeks of approval. Rush options can compress this.
Order Tracking
Every order ships with tracking. As soon as your package is picked up, we’ll send a tracking number so you can follow it to your door. If you haven’t received tracking when expected, reach out.
Shipping Restrictions
- We ship packaging materials only — not the products they’re designed to hold.
Some remote ZIP codes may face longer transit times.
Freight or palletized delivery may apply to very large orders; we’ll confirm in advance.
International Shipping
Our free-shipping offer applies to US destinations. If you need delivery outside the US, contact us before ordering. Where available, international shipping is quoted separately, and any customs duties, taxes, or import fees are the customer’s responsibility.
Damaged Shipments
We inspect every order before dispatch and pack it to travel well. If your shipment arrives damaged in transit, contact us within 7 days of delivery with photos of the packaging and product. Once verified, we’ll arrange a fair resolution — typically a replacement of the affected items.
Shipping Delays
Occasionally, weather, carrier backlogs, or events outside our control can slow a delivery. We’ll keep you informed if we see a delay and help track down your order. Carrier-caused delays are outside our direct control, but we’ll always advocate on your behalf.
Address Changes
Need to change your shipping address? Tell us as soon as possible. We can usually update it before the order ships, but once a package is with the carrier, changes may not be possible. Please double-check your address at checkout — re-shipping costs from an incorrect address may be passed on.
Lost Packages
If tracking shows a package as delivered but you can’t find it, or it appears lost in transit, contact us. We’ll open an investigation with the carrier and work toward a resolution, which may include a replacement once the carrier confirms the loss.
Returns
Because custom packaging is made to your exact specifications, it generally can’t be returned or resold. For full details on eligibility, defects, and refunds, see our Refunds & Returns Policy.
Customer Responsibilities
Provide an accurate, complete shipping address
Approve proofs promptly to keep your timeline on track
Inspect your order on arrival and report issues quickly
Be available to receive freight deliveries when scheduled
Shipping FAQs
Is shipping really free?
- Yes — standard shipping is free to all US states.
How long until my boxes arrive?
Plan for production (10–12 business days) plus carrier transit (a few business days). We confirm a delivery window when you order.
Do you offer rush shipping?
Often, yes. Share your deadline and we’ll confirm whether expedited production and shipping can meet it.
Will I get a tracking number?
Every order ships with tracking. You’ll receive the number once your package is picked up.
What if my order arrives damaged?
Contact us promptly with photos. After we verify the damage, we’ll arrange a replacement of the affected items.
Questions About Your Delivery?
Our team is here to help before, during, and after your order ships. Reach out any time for updates, tracking, or shipping questions.
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