Refunds & Returns Policy

Refunds & Returns Policy

Effective date: August 4, 2026

We stand behind the quality of every order. Because custom packaging is made to your exact specifications, this policy focuses on what matters most for made-to-order products: defects, errors, damage, replacements, and cancellations — and exactly how we make things right.

Return & Refund Eligibility

Custom packaging is produced uniquely for your brand, so it generally can’t be returned for a refund the way a stock item can. Refunds and replacements are available when there’s a verified problem on our side, including:

• Manufacturing defects (misprint, poor registration, structural failure)
• Wrong product, size, material, or finish versus your approved proof
• Damage that occurred before or during our shipping process
• Quantity shortages against your confirmed order

Claim Time Period

Please inspect your order on arrival and report any issue within 7 business days of delivery. Claims made after this window may not be eligible, since packaging condition can change once it’s in use or storage.

Damaged or Defective Items

Every order goes through quality assurance before dispatch. In the rare event something defective, damaged, or incorrect reaches you, contact us right away with:

Your order number

Clear photos of the outer shipping box and the affected packaging

A short description of the issue

Please keep the affected items and their original shipping materials until your claim is resolved.

Custom Packaging Policy

Every order is built from a proof you approve before production. That approval step protects you — it’s your chance to confirm spelling, colors, dimensions, and finish. Once a proof is approved and the order is produced correctly to that proof, it isn’t eligible for return based on a change of mind or an error present in the approved artwork.

Why the proof matters

Approving your digital proof is the single most important quality step. Review it carefully — zoom in on text, check every measurement, and confirm brand colors. For extra certainty, request a sample proof before a full run; samples are a quality-assurance step that eliminates errors before large-scale production.

Non-Returnable Situations

• Change of mind after a correct order has been produced
• Errors approved by the customer on the final proof (e.g. a typo signed off in artwork)
• Minor variation within normal manufacturing tolerance (slight color or size differences inherent to printing)
• Damage caused after delivery through storage, handling, or use

Refund Timeline

When a refund is approved, we process it promptly to your original payment method. Please allow 7 business days for our team to issue the refund, plus additional time for your bank or PayPal to post it.

Replacement Process

For verified defects or errors on our side, a replacement is usually the fastest path to making things right. Our quality-assurance team reviews and verifies the issue, then provides an appropriate resolution — replacement, correction, or other remediation. Replacements are reproduced to the correct specification and shipped free.

Report the issue with photos within the claim window.

We verify the defect against your approved proof and our records.

• We resolve — replacement, correction, credit, or refund as appropriate.

We ship any replacement free, with tracking.

Inspection & Verification

Every claim goes through a quick, good-faith review. We compare what you received against your approved proof and our production records. This protects both sides and keeps resolutions fair and fast. Most straightforward claims are verified quickly with clear photos.

Customer Responsibilities

Review and approve proofs carefully before production

Inspect your delivery on arrival and report issues within the claim window

Provide photos and order details to support any claim

Retain affected items and shipping materials until the claim is resolved

Cancellation Policy

You can cancel an order before it enters production for a full refund. Once production has started, materials and press time have been committed, so cancellations may be partial or unavailable depending on progress. Contact us as early as possible if you need to cancel.

When You Cancel

What Happens

Before proof approval / production

Full refund

After production has started

Partial refund may apply

After production is complete / shipped

Not eligible for cancellation

Exceptions

We handle unusual situations case by case and in good faith. If something falls outside the categories above but you believe an error occurred on our side, reach out — we’d rather find a fair solution than hide behind fine print.

Dispute Resolution

If we can’t resolve a concern right away, we’ll work with you directly and in good faith. For payments made through PayPal, buyer-protection processes may also be available under PayPal’s own terms. Our goal is always a resolution you feel is fair.

Refunds & Returns FAQs

Can I return custom boxes if I change my mind?

Custom packaging is made to your exact specs, so change-of-mind returns generally aren’t possible. Verified defects, errors on our side, or shipping damage are eligible for replacement or refund.

What if there’s a typo in my boxes?

If the typo was in the proof you approved, it isn’t eligible for a refund. If it appeared during production and differs from your approved proof, we’ll correct it at no cost.

How do I report a problem?

Email your order number, a short description, and clear photos within the claim window. We’ll verify and resolve it quickly.

How fast will I get a refund?

Once approved, refunds go to your original payment method within a few business days, plus your bank or PayPal’s posting time.

Can I cancel my order?

Yes, before production starts, for a full refund. After production begins, cancellations may be partial or unavailable.

We’re Here to Make It Right

Something not right with your order? Reach out and our team will review it quickly and fairly.

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